Shipping Policy – Universal Books
Effective Date: 17.05.2023
Thank you for shopping at Universal Books. We are committed to ensuring a smooth and efficient shipping process for all orders placed on our website. This Shipping Policy outlines important information regarding shipping methods, delivery times, and related terms. By making a purchase, you agree to comply with this policy.
- Order Processing: a. We strive to process and ship orders as quickly as possible. Most orders are processed within 3 business days. Please note that processing times may be longer during peak periods or promotional events.
- Shipping Methods and Carriers: a. We partner with reputable shipping carriers to deliver your orders reliably and efficiently. The shipping carrier will be determined based on your location and the shipping method selected at checkout. b. Our available shipping methods may include standard shipping, expedited shipping, and international shipping.
- Shipping Costs: a. Shipping costs are calculated based on the weight, dimensions, destination, and shipping method of the items in your order. The shipping cost will be displayed during the checkout process before you confirm your purchase.
- Delivery Times: a. Delivery times vary depending on the shipping method chosen and the destination. Estimated delivery times are provided during the checkout process based on the information available at that time. b. Please note that delivery times are approximate and are not guaranteed. Factors such as customs clearance, weather conditions, and unforeseen circumstances may impact the actual delivery date.
- Tracking and Order Status: a. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the shipping carrier’s website. b. Please allow up to 48 hours for tracking information to be updated after receiving the shipping confirmation email.
- International Shipping: a. We offer international shipping to select countries. However, please note that additional customs duties, taxes, or import fees may apply. These fees are the responsibility of the recipient and are not included in the product or shipping costs. b. International orders may be subject to customs clearance procedures, which may cause delays beyond our control. We appreciate your understanding and patience in such cases.
- Undeliverable or Returned Packages: a. If a package is deemed undeliverable due to an incorrect or incomplete shipping address provided by the customer, it may be returned to us. In such cases, we will contact you to arrange for reshipment or issue a refund minus any applicable return shipping fees or charges.
- Lost or Damaged Packages: a. We take great care in packaging and ensuring the safe delivery of your orders. However, in the event that your package is lost or arrives damaged, please contact our customer support as soon as possible. We will work with you to resolve the issue and initiate any necessary claims with the shipping carrier.
- Changes to the Shipping Policy: a. We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
If you have any questions or concerns regarding our Shipping Policy, please contact us at shipping@univerbooks.com.
Last updated: 17.05.2023