Return Policy – Universal Books
Effective Date: 17.05.2023
At Universal Books, we strive to provide you with a satisfying shopping experience. We understand that occasionally you may need to return a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our website. By making a purchase, you agree to adhere to this policy.
- Eligibility for Returns: a. To be eligible for a return, the item must be in its original condition, unopened, and unused. It should be in the same packaging and include any accompanying materials, such as dust jackets, inserts, or supplementary materials. b. Some products, such as digital downloads or items marked as final sale or non-returnable, are exempt from being returned. Please check the product description or contact our customer support for clarification.
- Initiating a Return: a. To initiate a return, please contact our customer support within 3 days of receiving your order. Provide your order details and a description of the item(s) you wish to return. b. Our customer support will guide you through the return process and provide you with instructions on how to return the item(s). Please follow these instructions carefully to ensure a smooth return.
- Return Shipping: a. Unless the return is due to our error or a defective/damaged item, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe and timely return of the item(s). b. We are not liable for any lost, stolen, or damaged items during the return shipping process. It is your responsibility to package and secure the items properly.
- Refunds: a. Once we receive and inspect the returned item(s) and verify their eligibility, we will process your refund. b. Refunds will be issued in the original form of payment used for the purchase. Please allow 15 days for the refund to be processed and reflected in your account. c. Shipping and handling fees, if applicable, are non-refundable unless the return is due to our error.
- Exchanges: a. We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return following the guidelines mentioned above, and then place a new order for the desired item.
- Damaged or Defective Items: a. If you receive a damaged or defective item, please contact our customer support within 3 days of receiving your order. Provide details and, if possible, include photographs showing the damage or defect. b. We may require you to return the damaged or defective item. In such cases, we will cover the return shipping costs.
- International Returns: a. For international returns, please contact our customer support to discuss the return process and any applicable return shipping instructions or fees.
- Changes to the Return Policy: a. We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
If you have any questions or concerns regarding our Return Policy, please contact us at return@univerbooks.com.
Last updated: 17.05.2023