Effective Date: 17.05.2023
At Universal Books, we strive to provide our customers with a seamless shopping experience. We understand that circumstances may arise where you may need to cancel an order, request a refund for non-shipped books, or address non-delivery issues. This Refund Policy outlines our guidelines and procedures for such situations.
- Order Cancellation
1.1. If you wish to cancel an order for non-shipped books, please contact our customer support team as soon as possible. Orders can only be canceled before the books have been shipped.
1.2. Once the order has been canceled, you will receive a full refund through the original payment method used for the purchase within [number of business days] business days.
- Refund Eligibility
2.1. To be eligible for a refund, the following conditions must be met: a) The order must be for non-shipped books. b) The cancellation request must be made before the books have been shipped. c) The request must be within [number of days] days from the date of the order.
- Non-Delivered Books
3.1. In the rare event that your books are not delivered within the estimated delivery timeframe, please follow these steps to request a refund: a) Contact our customer support team, providing your order details and explaining the situation. b) Our customer support team will investigate the issue and work with the shipping carrier to locate your package. c) If it is determined that the books cannot be located or delivered, we will initiate a refund for the non-delivered books. d) Refunds for non-delivered books will be issued using the original payment method within [number of business days] business days from the date the refund is approved.
3.2. Please note that refund eligibility for non-delivered books is subject to verification by our customer support team and may require additional information or documentation.
3.3. If the non-delivery issue is due to an incorrect or incomplete shipping address provided by the customer, Universal Books reserves the right to charge a re-shipping fee or deduct the original shipping costs from the refund amount.
- Refund Process
4.1. To initiate a refund for non-shipped or non-delivered books, please follow these steps: a) Contact our customer support team via contact@univerbooks.com and provide your order details. b) Our customer support team will verify the status of the order and process the refund if all eligibility criteria are met. c) Refunds will be issued using the original payment method. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
- Exceptions
5.1. This refund policy is applicable only to non-shipped and non-delivered books. If the books have already been shipped or delivered, our standard return policy will apply. Please refer to our [Return policy] for more information.
5.2. Refunds are not applicable to digital products, such as e-books or audiobooks, once they have been downloaded or accessed.
- Contact Information
If you have any questions or need further assistance regarding refunds for non-shipped or non-delivered books, please contact our customer support team:
Email: support@univerbooks.com Phone: 9002923239 Address: Universal Books, Bamunara Haat Tala, Bamunara, Durgapur-713212.
Please retain your order details, including the order number and any communication related to the cancellation or refund request, for reference purposes.
Note: Universal Books reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.