Refund Claim for Undelivered Book Order
Dear Customer,
We hope this message finds you well. We regret to inform you that, due to unforeseen technical issues, we were unable to deliver the books you ordered in between 01-08-2022 to 30-11-2022. We sincerely apologize for any inconvenience this may have caused you.
At Universal Books, we strive to provide our customers with a seamless and efficient ordering experience, and we understand the frustration and disappointment that may arise from a failed delivery. Rest assured, we are taking immediate action to rectify the situation and ensure that this does not happen again in the future.
To resolve this matter, we would like to offer you a full refund for the undelivered book order. We understand that you were looking forward to receiving your books, and we sincerely apologize for not being able to fulfill your expectations. Our aim is to provide you with a hassle-free refund process, and we will do everything in our power to expedite it.
To initiate the refund process, please fill the form with some information:
Once we receive the requested information, we will process your refund promptly. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.
If you have any further questions or concerns regarding this matter, please don't hesitate to reach out to our customer support team at contact@univerbooks.com. Our dedicated team members will be more than happy to assist you and address any issues you may have.
Once again, we deeply apologize for any inconvenience caused by the failed delivery. We genuinely value your business and appreciate your understanding. Rest assured, we are actively working on resolving the technical issues to prevent any recurrence and ensure a smooth customer experience moving forward.
Thank you for your patience and cooperation. We look forward to serving you better in the future.
Sincerely,
Team Universal Books.